Refund policy

Returns or Exchanges
Please email howdy@velvetbronc.com within 10 working days of delivery with your order number and a brief reason for your return or exchange

  • Returns Policy

    Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 10 days after delivery
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds will be made to the original payment method used at the time of purchase.

If the original card is expired or cancelled, your bank may redirect the refunded funds to a replacement card or account.

We cannot process refunds to a different card, bank account, or payment method other than the one originally used.

Please keep your proof of purchase and payment details.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

Velvet Bronc Returns
553 Ardgour Road
RD3, Cromwell 9383


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.